On average hotels do a much better job of satisfying customers than airlines—a conclusion supported by many surveys and ranking systems. But beating the airlines is a pretty low bar: No modern hotel accommodations are as downright uncomfortable and unpleasant as an economy class airline seat.
Even so, however, many hotels and hotel chains harbor some dirty little secrets they’d prefer to keep under wraps. Some are endemic while others are isolated. Here are a few to you’ll be glad to know.
Mandatory Fees
Mandatory “resort,” “concierge,” “housekeeping,” “porterage,” fees (along with other more esoteric varieties) are the hotel industry’s most active and widespread current scam. Hotel perpetrators slice off a part of the real price, post the remaining low-ball partial price as the basic room rate, give a plausible label to the sliced-off part, and add it back in before you buy. The practice started in Las Vegas and […]
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